Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more.

How do I place an order? +

To place an order, simply browse our products, add items to your cart, and proceed to checkout. You can review your order before finalizing your purchase.

Is my allocation guaranteed? +

Yes. At The Grailed Society we only sell pre-orders for stock that has already been secured with our suppliers. Every pre-order placed through. Your order with The Grailed Society is fully guaranteed and will never be cancelled due to overselling. Any additional stock becomes available on our website on the official release date.

What payment methods do you accept? +

We accept major credit cards, Shop Pay, and Apple Pay for your convenience and security. B2B can pay through bank invoice (Wire or card)

How long does shipping take? +

Once we get the product from distributors, standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, not longer than 15 working days.

What is your return policy? +

We offer a 15-day return policy. If you're not satisfied with your purchase, you can return it within 15 days for a full refund or exchange for the same product. Products must return in the same conditions that were originally shipped. Sealed products that have been opened cannot be returned.

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