Refund policy
Returns & Refund Policy
At The Grailed Society, customer satisfaction is important to us. If you wish to return an eligible item, you may do so within 14 calendar days of receiving your order.
Return Conditions
To qualify for a return, the item must:
- Be unused, unopened, and in its original sealed condition.
- Be returned in its original packaging.
- Include proof of purchase.
- Be received by us in the same condition in which it was delivered.
We reserve the right to refuse any return that does not meet these conditions.
Non-Returnable Items
The following items are not eligible for return or refund:
- Individual trading cards (Singles).
- Opened booster packs or opened sealed products.
- Products with broken factory seals or evidence of tampering.
- Clearance, sale, or final sale items.
- Gift cards.
- Any item returned in a condition different from its original state.
Pre-Orders
All pre-orders placed through The Grailed Society are guaranteed and allocated from confirmed supplier allocations.
Pre-orders may not be cancelled by the customer once payment has been processed, except where required by applicable consumer law.
By placing a pre-order, you acknowledge and agree that your order reserves inventory specifically for you and may limit availability for other customers.
Due to the nature of pre-orders, cancellations create administrative costs, payment processing costs, inventory reallocation expenses, and potential financial losses resulting from reserved stock and market price fluctuations.
If a customer requests to cancel a pre-order after it has been placed and accepted, the cancellation will be subject to a Pre-Order Cancellation Fee equal to 50% of the total order value, with the remaining balance refunded to the original payment method.
This cancellation fee is intended to cover, among other things:
- Inventory reservation and allocation.
- Restocking and inventory management costs.
- Payment processing and refund processing fees.
- Administrative costs.
- Financial losses resulting from reserved stock and missed sales opportunities.
The cancellation fee will be deducted before any refund is issued.
By completing checkout, the customer confirms that they have read, understood, and expressly accepted this Pre-Order Cancellation Policy.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery.
Please include:
- Your order number.
- Clear photographs of the product.
- Photographs of the shipping box and packaging.
Claims submitted after this period may not be accepted.
Refund Process
Once your return has been received and inspected, we will notify you of the outcome.
If approved, refunds will be issued to the original payment method. Depending on your payment provider, processing may take 5–10 business days.
Original shipping charges are non-refundable.
Return Shipping
Unless the return is due to our error or a defective product, customers are responsible for all return shipping costs.
We strongly recommend using a tracked and insured shipping service, as we cannot be responsible for returns lost or damaged in transit.
Chargebacks & Fraud Prevention
If a chargeback is initiated without first contacting us or while the order is being processed or shipped, we reserve the right to provide all relevant order information, shipping records, delivery confirmation, communications, and fraud-prevention data to the payment provider to dispute the claim.
Fraudulent chargebacks may result in future orders being refused.